If you do not satisfied with our goods and want to send them back to get a refund or a exchange, you can send message to our after-sale Customer Service (email address: orders@kraftycreation.com ), they will reply you in 24 hours (except weekends) and give your some useful advice.


  1. Write your order number on the package, like #KC00001111 to make your package be recognized easily, so we can solve your problem as soon as possible.
  2. You have to undertake return express fees by yourself.
  3. After we make sure that we have received the return package, we will contact your and give you a refund or an exchange.

KraftyCreation Team.